01406 373593
logopicture of doorpicture of housepicture of kitchenpicture of conservatorypicture of bathroompicture of bathroompicture of house
Home Doors Windows Conservatories Fascias Kitchens Bedrooms Bathrooms Building Work Electrical About Us
Pyramid - Customer Care

Call centre Our customer care team is dedicated to helping resolve any queries or problems associated with your order or work in a friendly and efficient manner, normally the same working day.

Please use the “Contact Us” facility on this website to email us brief details of your query or concern and we will provide an initial response as quickly as possible.

Performance standard

We aim to respond to all emails within 24 hours of receipt weekdays and by the end of the first working day following a weekend.

A more detailed response from a customer service advisor will follow in complex cases as appropriate within 7 working days of receipt of your email or correspondence with us.

Alternatively if you have an urgent problem or require a personal discussion of any issues please indicate the best time and place for us to contact you.

Our normal office hours and business telephone lines are open: Monday to Friday 9.00 a.m to 5.00 p.m (Closed weekends and Bank Holidays).

If at anytime you are not satisfied with our response a Senior Manager or Partner will be happy to discuss your concerns in more detail.

Getting the right products to you.

If you are using our On-Line Shop we will immediately acknowledge your order. During normal office hours a member of our support team will check and validate your order to ensure the right products are promptly despatched to match your requirements.

If at anytime we become aware that any goods or services are delayed by more than 24 hours from the expected delivery date a member of the support team will contact you to advise arrangements for completion of the order.

Recommendation & referral.

If you are pleased with our service please recommend us to your family, friends, relatives and work colleagues. If you are not completely satisfied, please let us know using the “Contact Us” facility described above and every effort will be made to help resolve any difficulty to your satisfaction.

We aim to please and want you to be completely satisfied. Your custom and your recommendation are important to us.

Thank you.

PS. To Contact us, Click here

Contact Us for a Home visit
Get an online quote!
What We Do
What Our Customers Say

22 Carrington Road, Moulton Seas End, Spalding, Lincs. PE12 6LS phone: 01406 373593 Fax: 01406 372751 e-mail: enquiry@pyramid-spalding.co.uk